For every purchase made on our platform, we offer the opportunity to return or replace the product within 14 days from the date of receipt. This period allows you to make sure that the item you received exactly matches your expectation by testing all of its features.

In case you decide to return an item due to a discrepancy in description or in case of malfunction, we will take care of everything. We will arrange return shipping through one of our couriers who will pick up the item directly from your home, sending it back to our warehouse.

Refund or, if you prefer, replacement will be processed within 3 business days of receiving the product in our warehouse, so that we can return the correct product to you or credit the funds to your account as quickly as possible.

If, however, you wish to return or exchange the product due to an error on your purchase, an afterthought, or for any other reason not due to our error or negligence, you will be responsible for arranging return shipping, using appropriate packaging to protect the product. Keep in mind that the refund (which may take longer to process, within the statutory time limits) will be reduced by the stranded costs we have incurred (outbound shipping, credit card fees, PayPal, fees of any deferred payment, packaging costs, and shipping insurance).

Our listings are always very clear and contain all the information you need to make an informed purchase. Therefore, we recommend that you check all details carefully before proceeding with your order.

Note: A portion of the actual shipping cost is included in the price of the device. In the case of withdrawal due to our error, the full amount spent will be refunded, but in the case of return due to second thoughts, the cost of outbound shipping will not be refunded.

Please remember that it is important that our anti-shrinkage warranty seal remains intact, and is not damaged or removed in the event of a return. For more information, please see our warranty conditions.