1. Registration

Users who intend to take advantage of the services on the site must first proceed to Register by filling out the form made available on the site. The user who proceeds to register guarantees to have read the privacy policy declaring that the personal data he/she enters are true, correct and current, assuming all responsibility in relation to the information provided. Registered users undertake, by registering to the site, to communicate all subsequent changes which, in any case, if not communicated, may not be enforceable against Smart Generation S.r.l.

The user acknowledges that he/she is responsible for the safekeeping of the password registered by him/her on the site and from any improper use of it; He/she also acknowledges that he/she is liable for any illegal or improper use of the site, implemented with his/her identification password, even if not intended by him/her or attributable to a third party.

2. Acceptance of the general conditions of sale

The contract entered into online between Smart Generation S.r.l. and each user registered on the site must be considered concluded when the customer's acceptance of the sales proposal reaches Smart Generation S.r.l., coinciding with the payment of the selected products or the down payment. The acceptance of the sales proposal, in order to be effective for the purposes of finalizing the purchase, must be completed by the payment of the entire supply or, where permitted, by the payment of the deposit for the amount provided for each product, with the right for the professional, pursuant to art. 54 of the Consumer Code, due to the unavailability, even temporary, of the good or service requested, to dissolve the contract without penalty, providing to reimburse the customer the sums paid by the latter.

The success of the sales procedure remains conditional on the actual availability of the product coinciding with the receipt of payment. In the event that the product should prove to be no longer available at our warehouses and at that of our suppliers, the purchaser will be promptly informed to receive an immediate and full refund of the amount paid by him for the product no longer available, by transfer to the credit card used for payment or by bank transfer or possibly by the different methods indicated by the customer or, alternatively, if he wishes, an alternative product of his choice from our sample book, making the appropriate compensations for any differences, in the manner described in the sales procedure.

By placing a purchase order, in the manner specified and indicated in the sales proposals, the Customer declares having read the conditions of sale accepting them and recognizing them as valid and effective between the parties. Each user completes each purchase procedure as he or she recognizes it as legitimate having been fully informed of it through the pages of the site that he or she has consulted and acquired on a durable medium and that he or she has, previously fully accepted, together with the general conditions of sale and payment.

If the Customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity), having completed the online purchase procedure with the payment of the amounts or, where allowed, the advance on the purchase, will print or save an electronic copy and otherwise keep these general conditions of sale, in accordance with the provisions of the Consumer Code.

The formulation of the order, even if accompanied by the payment of the entire amount of sale, is not suitable to determine any expectation in the head of the user, whether consumer or professional, being recognized to Smart Generation S.r.l., with the acceptance of these contractual conditions, the right to cancel the order, refunding all amounts to the customer, whether professional or consumer, for the unexpected unavailability, even temporary, of the good or service requested. It is excluded any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the cancellation, even partial, of an order.

The company Smart Generation Srl is entirely relieved of any liability regarding blockages to devices caused by customers. Warranty conditions apply only if the devices are received by Smart Generation Srl in the same software condition with which they were sold. MDM blocks, iCloud blocks, activation blocks or any other type of block caused by the user is the sole responsibility of the user since each product is always sold free of any block or sensitive data of the previous owner. 

3. Methods of purchase

The Customer may purchase only the products in the electronic catalog of Smart Generation S.r.l. at the time of placing the order and viewable online at https://www.smartgeneration.it, as described in the relevant information sheets. It is understood that the picture accompanying the description sheet of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products present in the picture. All supporting information for purchase (Glossary, Buyer's Guide, etc...) is intended as mere generic information material not to be considered binding on the real characteristics of each product.

The Company may not execute any orders received in the event that it finds material errors in the specifications of the data entered for the product, provided that they are recognizable (pursuant to art. 1431 of the Italian Civil Code) and not attributable to the activity of Smart Generation S.r.l. (for example, generated by technical failures or line failures), undertaking to provide the Consumer, as soon as possible, with the 'correct information, for the determinations of the case, limited to the cancellation of the order and the entire purchase procedure.

Correct receipt of the order is confirmed by Smart Generation S.r.l. by means of an e-mail reply, sent to the e-mail address provided by the Customer. This confirmation message will contain the Date and Time of execution of the order and the Customer Order Number, to be used in any further communication with Smart Generation S.r.l. The message will contain all the data entered by the Customer, who agrees to verify their correctness and promptly notify the company of any corrections to be made, in the manner described above.

Smart Generation S.r.l. processes purchase orders for products offered for sale within the limits of existing quantities in stock. Therefore, the execution of the purchase order is subject to the stock availability of the products themselves at the time of receipt of payment. In any case, the Company undertakes to promptly notify the Customer of any unforeseeable depletion of stock due to excess demand or other causes, promptly refunding the amount paid by the purchaser for the product found to be no longer available, unless the customer prefers to allocate it to the purchase of another product from the catalog, making the appropriate adjustments.

The procedure of verifying stock availability, also involving third parties (e.g., suppliers, transporters etc.) may adversely affect the processing time of purchase orders, which may be postponed from a minimum of one day to a maximum of 15 days, during which time the selling company will inform the customer about the evolution of the procedure.

Purchase orders are processed in the indicative terms reported in the sales proposals and, in any case, within the terms of the law always save the possibility of dissolving the parties from their respective obligations for unavailability, even temporary, of the goods or services requested. Failure to execute the purchase order within the terms of the law, may determine in favor of the customer only the right to cancel the order and receive a refund of all sums paid for the purchase.

Payment info

We accept payments through: PayPal, Bank Transfer, credit cards, teacher's card and deferred payments.

Help us to be faster in shipping the products purchased by communicating to us, according to the payment system you have chosen, the data necessary to identify the credit immediately. The Smart Generation S.r.l. processes orders in a very short time, generally in one/two working days, excluding from the calculation of the days of Saturday and Sunday, starting from the day following the verification of the credit which, occurs in real time if:

For payments by Bank Transfer:

It is important to include the order number in the reason for payment by following the instructions in the order confirmation email.

You can speed up the order processing time if you have the kind attention to promptly send us the accounting with the number of cro . You can attach it to your order (PDF or JPG format) from your private area or email it to info@smartgeneration.it indicating the order number.

FAILURE TO CONFIRM THE PAYMENT IN THE MANNER SPECIFIED ABOVE, FOR REASONS NOT ATTRIBUTABLE TO THE ORGANIZATION OF SMART GENERATION S.R.L., MAY RESULT IN DELAYS IN PROCESSING THE ORDER.

If you buy with Scalapay you receive your order immediately and pay in the number of installments you have chosen. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and you authorize such assignment.

Mode of purchase:

Smartgeneration.co.uk is a telematics site for the sale of computer products and software.

Purchases of the products, available as illustrated and described online in the relevant descriptive and technical sheets, are made by the Customer at the price indicated therein, to be confirmed at the time of submission of the order confirmation, in addition to transportation costs as specified below in art. 6, and in any case displayed at the time of 'purchase.

Before the confirmation of the purchase to the Customer will be summarized the unit cost of each product chosen, the total cost in case of purchase of multiple products and the relevant shipping costs. By confirming the purchase, upon completion of the transaction, the Customer will receive an e-mail message containing the Date and Total Amount of his/her order and the details of the same.

It is important to remember that in case you choose "Pick-up on site", you need to arrange by phone for the pick-up appointment within 24h after the order is issued.

By picking up a device on site, the buyer duly accepts the terms of sale, and accepts the device in the condition it is in.

Order cancellation:

SMART GENERATION S.R.L. reserves the right to cancel an order or order item if the following circumstances occur:

-items that are reported as out of print by distribution houses;

-Items that due to problems cannot be delivered by suppliers;

-Credit card fraud;

-incorrect use of discount coupons. In particular, if for any reason the order undergoes partial cancellations that result in a decrease in the total consideration below the minimum provided for the promotion or if the application of the discount voucher results in an overall discount of more than 20% of the order itself, SMART GENERATION S.R.L. will unilaterally cancel the discount itself.

Right of withdrawal

Receipt of goods

In order to avoid unnecessary complaints and unpleasant misunderstandings with Smart Generation S.r.l. we invite Mr. and Mrs. Customers, upon receipt of the package by the courier to check:

- The correspondence of the number of packages with the number indicated in the delivery note;

- The integrity of the packaging, which must not be damaged or otherwise altered;

- The integrity and presence of the sealing tape bearing the name Smart Generation

- Affix a signature with reservation on the courier receipt to be entitled to any transport insurance in the remote case of damage or tampering by the carrier

We emphasize the importance of package verification at the time of delivery in order to be able to promptly obtain assistance in resolving any problems.

The presence of signs of damage to the package must alert the customer who must promptly dispute the fact to the courier by affixing, before signing the receipt, on the delivery note, the words: "package No. xxx damaged." Alternatively, he must refuse the goods.

Both in the event that it ascertains the presence of damage of the accepted products marked "package No. xxx damaged" and in the case of rejection of the package because it is damaged, it must inform and Smart Generation S.r.l. through the service on the site www.smartgeneration.it "contacts".

Adherence to these simple precautions will allow us to intervene with the courier for troubleshooting.

We also highlight that the anomalies found on the products for problems attributable to transport must be contested to the courier, even in the case of "withdrawal with reserve" which, to be effective, must be completed with the reasons (eg, I accept with reserve because the package shows signs of impact / is damaged / torn......) within a maximum of eight days from receipt so we recommend that you immediately check the integrity of the product, if necessary even in the presence of the courier) notifying us promptly.

Any reports made after the deadline cannot be considered.

The customer assumes responsibility for what he or she states.

In the event that the customer does not collect within 5 (five ) working days the goods ordered and present in storage at the warehouses of the courier and / or the Company Smart Generation S.r.l. due to the repeated inability to deliver to the address indicated by the customer at the time of the order, the same order will be canceled and will be charged the costs of custody.

Shipping and Delivery Time

DHL Economy (Italy)
Free for orders over €800, with delivery in 3-4 business days.

DHL Standard (Italy)
Fixed cost of €7.99, with delivery in 3 working days.

DHL Express (Italy)
Air shipping service for €16.99, with delivery in 2 business days.

Cash on delivery DHL (Italy)
Cost of €20.00, with cash balance on delivery and inclusion of insurance.

DHL Economy (Europe & non-EU)
Cost of €20.99, delivery in 3-5 working days.

DHL Express Worldwide (Europe & non-EU)
Cost €30.99, delivery in 2-3 business days, with insurance included.

Products in Pre-Order
Some products in our catalog are available in "pre-order" mode. These devices are distinguishable from those on pre-order because they are located within a special section on our website. The shipping service at checkout will indicate that delivery for these products is within 15 business days. In the event that delivery cannot be made within a total of 30 business days, the company will refund the customer for the full amount spent on their purchase.