Sell or trade-in used Apple devices and consoles

1. Initial Appraisal: When you send us your appraisal request through our website, we will provide you with an initial estimate based on your used product information. It is quick and easy, and you will receive our pre-appraisal proposal in a short time.

2. Confirmation and Pickup: If you are satisfied with our pre-assessment, we will send you a link to book a free pickup of your product with a DHL courier. This step is paid for by Smart Generation to ensure you receive convenient and worry-free service.

3. Technical Analysis: As soon as your product arrives at our offices, our technical experts will carefully examine it within 24 hours. This allows us to ensure that the evaluation is accurate and that you receive the right value for your used item.

4. Documentation and Sale: On the business day following the analysis, we will contact you to finalize the details. Completing the necessary documents is a critical step in finalizing the sale or trade-in in a safe and transparent manner.

5. Payment: And finally, once everything is confirmed and the documents are in order, we will proceed with payment. You will receive the bank transfer or PayPal payment within the next 24 business hours, so you can enjoy your fee right away.

1. Re-evaluation: If the product we receive does not match the stated condition or has different technical details, don't worry. Our purchasing department will contact you to discuss a re-evaluation of the product. We are honest and flexible, and are committed to offering you a fair value based on the actual condition of your used item.

2. Accept or Reject: We present you with the new proposed value, and the decision is in your hands: you can accept or reject it. Our priority is to ensure transparency and satisfaction, giving you fair and beneficial options unlike others who may not be so accommodating.

3. Return Policy: In case you decide not to accept our new evaluation, you will be responsible for returning the product. This approach allows us to be fair to all our customers and to maintain high quality service. Your satisfaction remains our primary mission under all circumstances.

1. Shipping Costs: If the product we receive does not match the description provided and you decide not to accept the re-evaluation, we will take care of shipping the device back to you. We will only charge you shipping costs, both for sending and returning the product, with no hidden costs.

2. No Additional Cost: Unlike others, we believe in total transparency. Therefore, we will not charge you for new packaging or for the time our team spent on your product. Our commitment is to offer you quality service while keeping our costs clear and fair.

3. Cost Summary: For complete transparency, you can view the shipping cost summary directly on our website on page Terms and Conditions of Sale.. Here you will find details of what you may be charged, with no surprises.

Apple
iPhone 7 - iPhone 7 Plus - iPhone 8 - iPhone 8 Plus - iPhone X - iPhone XR - iPhone XS - iPhone XS Max - iPhone SE 2020 - iPhone 11 - iPhone 11 Pro - iPhone 11 Pro Max - iPhone 12 - iPhone 12 Mini - iPhone 12 Pro - iPhone 12 Pro Max - iPhone 13 - iPhone 13 Mini - iPhone 13 Pro - iPhone 13 Pro Max - iPhone SE 2022 - iPhone 14 - iPhone 14 Plus - iPhone 14 Pro - iPhone 14 Pro Max - iPhone 15 - iPhone 15 Plus - iPhone 15 Pro - iPhone 15 Pro Max

Samsung
The entire Galaxy series, from S10 or later to S22 Ultra - Note 8 or later - Any A Series model

Huawei
From Mate 10 Lite or later - From P30 or later

Xiaomi
All models up to Mi13

Nothing Phone 1 - 2

Apple
iPad 4 - iPad Air (all models) - iPad Mini (all models) - iPad Pro 9.7″ - iPad Pro 10.5″ - iPad Pro 11″ M2 or earlier - iPad Pro 12.9″ M2 or earlier

Samsung
All Galaxy Tab models from 2016 to present

Huawei
All models from 2016 to date

Apple
MacBook Pro (2012 to present) - MacBook Air (2011 to present) - MacBook 12″ (all models) - MacBook Pro with Chip M1 Pro and M1 Ultra (and later) - MacBook Air and MacBook Pro with Chip M1 and M2 - iMac 21.5″ (all models) - iMac 24″ 2021 with Chip M1 or M3 - iMac 27″ (all models) - iMac Pro - Mac Mini (2010 to present) - Mac Pro (2013 to present)

Huawei
All versions of MateBook D - All versions of MateBook X

Microsoft
Surface Pro and Surface Laptop from 2016 to present

Samsung
All fixed and portable models from 2016 to present

Nintendo
Nintendo DS - Nintendo 2DS - Nintendo 3DS - Nintendo 3DS XL - Nintendo Wii - Nintendo Wii U - Nintendo Wii Mini - Nintendo Switch - Nintendo Switch Lite - Nintendo Switch Oled

Sony
PlayStation - PlayStation One - PlayStation 2 - PlayStation 3 - PlayStation 4 - PlayStation 5 - PSP - PS Vita

Microsoft
XBox 360 - XBox One - XBox One X - XBox Series S - XBox Series X

Series 1 - Series 2 - Series 3 - Series 4 - Series 5 - Series SE - Series 6 - Series 7 - Series 8 - Series 9 - Series SE (2nd Generation) - Watch Ultra - Watch Ultra 2

Magic Mouse (all generations) - Magic Trackpad (all generations) - Magic Keyboard (all generations) - Apple TV (all generations) - Cinema Display - Thunderbolt Display - Studio XDR Display - Original Power Supplies - Airpods (all generations) - Apple Pencil (all generations)