In order to provide a better shopping experience, once we have done a total data erasure of a computer we allow ourselves to configure it for you, as we want to verify that the installed operating system is fully functional in every part.

On each Reconditioned computer then, a standard user name is entered(example MacBook Pro), and a password that is also written in a sticker attached to the product itself.

The password usually entered is smart

If you still have problems in recovering the password, please contact us, we will be able to reset it together.

The differences are very small in all cases:

- International keyboards are the most similar compared to Italian keyboards; alphabetic and numeric characters are placed in the same order. The only more "noticeable" difference relates to accented characters. They are in fact not natively placed on the keyboard, but can be typed by pressing longer on the key you wish to accent.

Example: to type the letter "À" just hold down the letter "A" for a long time. Accent selection will automatically appear on the screen (kind of like on iPhone and iPad).

- Swedish/German/Spanish keyboards are almost identical to Italian, again the major difference is on the accented characters. In this case, we provide a professional sticker kit that will totally transform the keyboard into Italian, so there will be no difference at all from domestic keyboards.

Italian keyboard conversion kits can be purchased for as little as $8.99 directly from the site's "Other Brand Accessories" category.

Every used device picked up by Smart Generation always undergoes hardware and software checks to ensure complete functionality.

Specialized technicians also completely disassemble products to carry out their internal cleaning, so any used product previously declared waterproof by the manufacturer loses this feature when it is put back on sale as Reconditioned.

If we were to give an answer, it would be obvious.

So we let you be the judge of our reliability, transparently and humbly providing you with the fruits of our labor and passion.

On our e-commerce you can independently check the "certified reviews" advertised by our customers on the Trustpilot engine, the best review service on the world market for decades.

Our company was founded in March 2015, and has established itself over the years as the reference point in Italy for the online distribution of reliable and competitive refurbished Apple devices.

We have succeeded in securing the best prices on the European market and providing customer service that lives up to expectations, thanks to the presence of highly qualified and specialized staff who will be able to satisfy every most demanding request.

It will always be on hand, even outside the warranty terms, to provide useful advice and help increase the longevity of the equipment purchased.

We can trade-in non-functioning Apple products to be scrapped and discount a product to be purchased from our store.

On working products we can accept trade-ins, but these are transactions to be discussed directly with the appropriate department.
Please contact us to learn more.

Your order will be processed immediately.

If you manage to make your purchase by 12:30 pm,same-day fulfillment will be possible, and then delivery in Italy in 2/3 days and in Europe in 4/5 days via DHL express courier (insured for the full amount).

In the event that the purchase is made by Bank Transfer, we may process (and then process) the order only after we receive the crediting of the amount to our bank account.

Your good fortune is to have landed on one of the most reliable sites in both protecting your data and protecting your purchases.

One of our main partners is PayPal, the best online shopping system, now present everywhere in the world. You can then pay through your PayPal account, or through any credit card or prepaid card (postepay, postepay evolution, Visa, Mastercard, VisaElectron, American Express, Masterpass, Lottomaticard, etc.).

In each of these cases you will have PayPal's purchase protection, which will protect you 100%.

Product fulfillment will be immediate, and you can receive the item in 48h, no matter where you are.

We also accept payment by Advance Bank Transfer, in case it is more convenient for you or if your company is only able to make purchases by this method.

Fulfillment of the items in this case, will take place only after receiving the credit of the amount (usually in 24h from the issuance of the transfer).

In case you are a teacher you can also use your voucher on our store.
We have developed an automatic implementation, which will allow you to purchase and pay with Teacher's Card in just 2 clicks with immediate validation of your voucher!

We also accept cash on delivery, so you will be able to pay cash directly to the courier for any product costing less than €2,000.
You will find the payment method among those available at checkout.

Finally, we have implemented the possibility of purchasing with financing, thus deferring the payment of your Refurbished in 3 convenient installments through ScalaPay.

Italian law does not allow cash purchases if the seller is a company that operates exclusively online.

If you are close to us and wish to purchase in cash then, you cannot do so.
The order must be completed on the website for purchase and payment tracking issues, so we will also be able to issue regular purchase invoice or receipt, which are also valid by law for warranty purposes.

We are an E-commerce, and we do not have any physical stores open to the public.
We have offices, warehouses, and all items are in stock, but we are not organized to receive customers within our facilities.

We accept the most secure means of payment, which guarantee and protect the buyer for 90 days after purchase, allowing you to receive partial or full refunds, in case of malfunctions or problems on the device.

However, we have implemented a direct on-site pickup option on our website, subject to phone appointment.

Simply select in the shopping cart the CHECKOUT option, and call +39 0902937812 to arrange a direct appointment for delivery of the device.

Scalapay, our main partner for deferred payments, offers the option of dividing the cost of the product into 3 convenient monthly installments with no interest and no income proof.

The maximum amount that can be financed is €1,500.00 and most common credit cards (including American Express), debit and (only in some cases) prepaid cards are accepted.

Simply select Scalapay among the payment methods available in the purchase procedure on our website and in just 2 minutes your order will be validated after entering your personal and card details.

The amount of the first installment must be settled immediately, and subsequent installments will be charged 30 days apart.

For more information you can reach a Smart Generation® consultant by phone at +39 0902937812.

We have explained everything very precisely in a dedicated link, which can be accessed CLICKING HERE.

Many users think that buying from an online store on holidays may somehow be a problem, but in fact it is not.

If you think it may be better to wait until Monday or the first useful business day to buy, you are absolutely wrong.

Any order placed on weekends or holidays is still validated, and is 100 percent processed on the first available business day.
Buying on weekdays, however, there is a possibility that the shipment of the product may slip to the next business day, as priority must always be given to those who purchased first.

So if you're not convinced that you want to buy over the weekend for the reasons just listed, we recommend instead that you do so to keep priority on shipping your item so that it can be delivered to you as quickly as possible!

Our return rate is below 1 percent, as each product is not offered for sale unless it first passes all rigorous functional tests positively, but certainly infallibility does not exist.
Should you have any problems with one of our products, simply call our customer support by phone, or send an email to assistenza@smartgeneration.it, one of our representatives will call or reply to you explaining well the process, which in summary is summarized in these points:

- Home pickup of the damaged product, totally at our charge (within the first 14 days of purchase), or shipment of the damaged product at your charge (within the period related to the warranty)

- Warranty seal break-in verification by us and then warranty validation verification on the object

- Functional pre-testing, which also includes the approximately 40 tests conducted in the initial Reconditioning phase

- Repair under warranty, fully paid for by us (if not repairable we also provide full replacement of the logic board or device)

- Reshipment entirely at our charge, by express courier (shipment insured in full, and delivered to Italy in 2 days)

The repair timeline depends greatly on the type of problem encountered, but usually the whole process does not take longer than 15 working days (plus shipping time).

We invoice each item for sale only if the "Invoice" button present in the data compilation phase is clicked, otherwise you will be issued a regular receipt valid for warranty.

In the case of electronic invoicing, either the VAT number, a PEC email address, or the Receiver Code (SDI) must be present.
In the absence of these details, a tax receipt will be issued that cannot later be changed to an invoice.

Our sale prices are already among the best on the market, considering all the optional extras that come with them (original power supplies, warranty, and favorable shipping), but of course discounts on multiple purchases can be discussed.

We always try to be the most competitive in Europe, guaranteeing quite advantageous prices and constant and frequent reductions on sale prices according to market changes, but if you plan to make a cumulative purchase (e.g. 5/7 products in one order, or higher) we can certainly help you by lowering the price even further.

All you have to do is put everything you need to buy in your cart, and contact us in the LiveChat, we will immediately check your cart and give you a personalized price on the total, making it as easy as possible for you.

You can also contact us by phone telling us what you need, and we will see if we can find the best solution for you!

Our prices are already among the most competitive in Europe, and the best possible services are always provided behind every purchase:

• Specialized technical advice from our AASP Certified technicians
• Warranty from 12 up to 24 months
• 14 days to reconsider, even without justification
• Shipments always insured in full, and handled by the best European couriers
• Expensive payment methods for us, but safe for you

Each of these services is available to you by purchasing any item on our shop even if additional discount codes are provided.

If you are a Reseller however, you could send an email to amministrazione@smartgeneration.it, and we could establish together based on your volume of purchases, a fixed or variable discount percentage to be able to facilitate you in reselling Reconditioned.